Short answer For corrections or questions about this guide write to [email protected]. We do not handle casino accounts, payments or complaints; for those, the casino's own support is at [email protected].
Key facts checked October 22, 2026
- Address
- [email protected]
- Nature of the site
- independent guide, not HighRoller Casino
- Corrections
- welcome, with the page and line cited
- Casino accounts
- not handled here
- Casino support
- [email protected], per the casino
To contact HighRoller Band, write to [email protected]. That is the only address of this guide. It is read by the two editors named on the about page, and it is meant for corrections, questions about how a page was written and notes from readers who found a figure that no longer matches the casino's own pages.
Who you are writing to
HighRoller Band is an independent guide to one casino, HighRoller Casino, written for readers in Canada. It is not the casino, it does not run the casino and it has no access to anyone's account there. The pages are written by reading the casino's terms, promotion rules and payments pages and by writing down what they say, with the date. The editors are Megan Thorburn and Derek Lachance, and their roles are on the about page.
The buttons on this site lead to a recommended casino chosen for the country of the reader, not necessarily to HighRoller Casino. Links of that kind are marked as sponsored, which means the guide may be paid when a reader uses them. This does not change what the pages say about the casino's terms.
What to write to us about
| Topic | Write to us | Better place |
|---|---|---|
| A figure on a page looks out of date | Yes, with the page and the line | This guide |
| A page seems to contradict the casino's own terms | Yes, with the casino's page you looked at | This guide |
| A question about how we read a rule | Yes | This guide |
| A missing topic you want covered | Yes | This guide |
| Account, password, verification | No | The casino's own support |
| A payment that has not arrived | No | The casino's own support, then its complaint route |
| A bonus that was not credited | No | The casino's own support |
What we cannot do
We cannot recover an account, release a payment, change a bonus, speak to the casino for you or decide a dispute. Nobody here sees your balance or your documents, and you should not send passwords, card numbers or copies of identity documents to our address. If you do send such data by mistake, we will not act on it.
For anything that concerns your account, the casino lists live chat and the e-mail address [email protected]. How the chat and the e-mail route work, and the complaint steps the casino names, are on our support page. If the matter is a withdrawal, the rules that apply are on withdrawals.
How to write a good correction
A correction is easiest to check when it contains four things:
- The page of this guide and the sentence in question.
- The page of the casino where you saw something different, with its address.
- The date you looked at it, because the casino changes its pages.
- What you think the right figure is.
We compare the note with the casino's own pages. If the casino's page supports the change, we update the guide and change the date at the top of the page. If two pages of the casino disagree with each other, we say so on the page, as we already do for the two sets of bonus terms. We do not promise a reply time for each message.
What we do not do
- We do not publish comments or run a forum, so there is nothing to post here.
- We do not provide personal advice on how much to deposit or whether to play.
- We do not ask for personal data beyond what you put in your message. See the privacy policy.
Read next
- About HighRoller Band: the editors and the method
- Privacy policy: what the guide collects
- Support: the casino's own channels and tools
- HighRoller Casino review and the home page of this guide
HighRoller Casino: questions and answers
Is this the HighRoller Casino website?
No. Buttons lead to a recommended casino chosen for the reader's country, which is not always HighRoller Casino.
Can you recover my account?
No. Use the casino's own support, see support.
Can I suggest a correction?
Yes. Name the page, quote the line and say where the casino's own pages show something different.
Do you answer questions about bonuses?
Questions about what a page of this guide says, yes. For what applies to your account, ask the casino; the rules are on the bonus page.